At KIKI, we offer a comprehensive value proposition that covers every key stage of our CLIENTS’ logistics and operational chains. Our service categories are designed to meet the needs of businesses seeking efficiency, scalability, and compliance—integrating everything from production to final delivery to the consumer.

Each category is backed by experts, strategic allies, and robust processes, ensuring high standards of quality, traceability, and security across all operations.

It is important to note that each service category has its own specific Terms and Conditions, which detail the scope, obligations, rights, and applicable conditions. These are published on KIKI LATAM’s official website (www.kikilatam.com), and they complement the present General Terms and Conditions. Together, they constitute the only applicable terms governing the Services provided by KIKI to the CLIENT. In case of conflict, these shall prevail over any other type of agreement signed between KIKI and the CLIENT.

Below, we present the main service categories offered by KIKI, highlighting their scope, benefits, and general conditions. These categories allow businesses to optimize their operations, streamline management, and grow sustainably in both local and international markets.

1. 3.1. Service Category: Production

KIKI offers a comprehensive Production service that connects the CLIENT with a specialized network of Production Allies—such as certified laboratories, manufacturers, and assemblers—to transform raw materials into finished products ready for the end consumer.

This service covers everything from design, formulation, and assembly to quality testing, packaging, and conditioning, ensuring that each product meets the highest technical, sanitary, and regulatory standards.

Featured products include:

• Supplements: products intended to complement nutrition and support specific bodily functions (not medicinal or miraculous).
• Gadgets: small to medium-sized technological or mechanical devices with specific functions.

KIKI manages all key stages: receipt of specifications, prototype development, quality testing, delivery of the final product, certifications, and documentation. It also ensures traceability and regulatory compliance at every step of the process. For each stage, the CLIENT is obligated to provide the required information in a timely manner to ensure proper execution of the service.

Benefits for the CLIENT:
✅ Access to a network of specialized providers without managing multiple contracts.
✅ Technical and operational support throughout the entire production process.
✅ Guaranteed compliance with local and international standards.
✅ Coordinated delivery through KIKI’s exclusive Logistics Network, covering transportation, fulfillment, and distribution.

Important: The CLIENT is responsible for providing clear specifications and for complying with advance payment obligations. KIKI assumes no responsibility for effects resulting from misuse, improper storage, or misinterpretation of the products by the CLIENT or the end consumer.

This service is governed by its own specific Terms and Conditions, available at: 
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3.2. Service Category: Fulfillment

KIKI offers a Fulfillment service designed for CLIENTS to fully outsource the reception, storage, order preparation, and distribution of their products, optimizing costs, time, and operational efficiency.

The service includes complete inventory management, from receiving and classifying merchandise to packaging and dispatch to the end consumer. It also includes real-time reporting, labeling, kitting, quality control, and returns management.

KIKI operates under high operational and technological standards, supported by its network of Logistics Partners in the countries where it operates, allowing CLIENTS to benefit from efficient, secure, and traceable coverage.

Key benefits for the CLIENT:
✅Real-time inventory control through WMS.
✅Reception, storage, picking, packing, and dispatch of orders.
✅Kit preparation, inspection, pre-packaging, and special services on demand.
✅Periodic reports on movements, stock levels, and inventory accuracy.
✅Returns management and final product disposition in accordance with local regulations.
✅Optimization of transfers between storage centers to reduce logistics costs.

Important:

• KIKI does not acquire ownership or legal responsibility over the stored merchandise.
  
• It is the CLIENT’s responsibility to ensure proper documentation, packaging, and required permits.
  
• Operations are governed by specific terms and conditions that clearly define the rights, obligations, and limitations of both parties.

This service is governed by its own specific Terms and Conditions, available at:
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3.3. Service Category: Logistics Transportation

KIKI offers comprehensive logistics transportation services that cover all stages of the supply chain: First Mile (from origin to logistics center), Middle Mile (internal movements between centers or partners), and Last Mile (final delivery to the recipient). It also handles reverse logistics for returns, exchanges, or relocations.

Thanks to its network of certified Logistics Partners, KIKI guarantees its CLIENTS optimized delivery times, competitive costs, and full control of the product flow from origin to end consumer, including local and international operations.

Main benefits for the CLIENT:
✅ Efficient coordination of pickup, transportation, delivery, and returns.
✅ Flexibility to operate in hard-to-reach areas through specialized partners.
✅ First Mile (origin pickup), Middle Mile (internal supply), and Last Mile (final delivery) services.
✅ Transparent management of delivery attempts and reverse logistics.
✅ Notifications, traceability, and reports for operational control.

Important:

• KIKI does not acquire ownership or legal responsibility over the transported merchandise.
  
• As a general rule, only one delivery attempt is made. In case of rejection by the final consumer, no additional delivery attempts will be made unless requested and paid for by the CLIENT.
  
• Specific conditions, limitations, and costs are governed by the logistics transportation terms and conditions, which clearly outline the applicable responsibilities, coverage, restrictions, and processes.

This service is governed by its own specific Terms and Conditions, available at:
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3.4. Service Category: Call Center

KIKI’s Call Center service is exclusively focused on the post-sale phase, specifically for address validation and resolving issues related to unsuccessful deliveries. In exceptional cases, and subject to an additional cost assumed by the CLIENT, the Call Center service may be extended to include consumer support and order confirmation. In such cases, KIKI will provide a commercial proposal outlining the specific conditions, which will become an integral part of these Terms and Conditions and will be binding for the CLIENT once accepted and signed.

When an order encounters delivery issues (such as incorrect or incomplete address, recipient not present, or other incidents), KIKI’s Call Center team contacts the end consumer directly to confirm or update the necessary information. Based on this validation, a new delivery attempt is coordinated, if applicable, optimizing the logistics operation and increasing final delivery effectiveness.

Main benefits for the CLIENT:
✅ Significant increase in delivery success rate through proactive validation.
✅ Reduction of logistics reprocessing and return-related costs.
✅ Efficient contact with the end consumer to resolve issues in real time.
✅Detailed incident records and periodic reports for CLIENT analysis and continuous improvement.

Important:

• The Call Center service does not include marketing campaigns, sales, or general customer support; its scope is limited exclusively to managing delivery-related issues.
  
• Any new delivery attempt resulting from this validation will be subject to the terms, conditions, and costs previously defined with the CLIENT.

This service is governed by its own specific Terms and Conditions, available at:
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3.5. Service Category: Sales Collection (COD and Electronic)

KIKI offers its CLIENTS various methods for collecting payments made by their consumers for product purchases. Among these options, KIKI provides a Cash on Delivery (COD) collection service at the time of delivery. The CLIENT may also opt for electronic collection methods, where KIKI leverages its network of Financial Partners (legal entities authorized for collections in each country), enabling consumers to make electronic payments via credit or debit card using the partners’ financial infrastructure.

KIKI manages the entire collection process—from receiving the payment at the point of delivery to reconciliation, reporting, and transferring the collected amounts to the CLIENT—ensuring transparency, traceability, and regulatory compliance in each transaction.

Main benefits for the CLIENT:
✅ Access to various payment options for consumers who prefer paying upon delivery or using electronic methods.
✅ Higher sales conversion by offering flexible payment alternatives.
✅ End-to-end management of collections, reconciliation, and fund transfers.
✅ Detailed reports on collections, incidents, and transaction statuses.
✅ Reduced operational risks by centralizing payment management with a single provider.

Important:

• KIKI assumes no responsibility for non-payment attributable to the end consumer.
  
• Collected amounts are transferred to the CLIENT after deducting the previously agreed service fees and charges.

This service is governed by its own specific Terms and Conditions, available at:
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3.6. Service Category: Buy Now, Pay Later (BNPL)

KIKI offers the Buy Now, Pay Later (BNPL) service as a solution that enables the CLIENT’s end consumers to access microcredit, allowing them to purchase products with deferred payments through the service portfolio of Financial Partners affiliated with KIKI. This service expands payment options, improves sales conversion, and allows CLIENTS to offer a flexible and competitive shopping experience.

How does it work?
The end consumer accesses a credit line approved by one of KIKI’s Microcredit Partners at the time of purchase. Once approved, the Partner transfers the collected funds to KIKI, who in turn settles the corresponding balance with the CLIENT within a maximum of 15 calendar days.

Main benefits for the CLIENT:
✅ Increased sales conversion by offering deferred payments.
✅ Market expansion by reaching consumers without credit cards or with limited liquidity.
✅ Transparent collection scheme, with clear reporting and defined timelines.
✅ Clear and competitive fees: a percentage of the collected amount, plus applicable taxes.
✅ Operational integration aligned with KIKI’s general terms and conditions.

Important:

• KIKI acts solely as an intermediary between the Microcredit Partner and the CLIENT.
  
• It does not guarantee credit approvals nor assumes any credit risk.
  
• Applicable exclusively to transactions ranging from 1,700 MXN to 20,000 MXN.
  
• End consumers must be of legal age and meet the credit evaluation criteria set by the Partner.
  

This service is governed by its own specific Terms and Conditions, available at:
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3.7. Service Category: Local Commercialization / Merchant of Record (MOR)

KIKI offers the Merchant of Record (MOR) service, assuming the role of the official seller of the CLIENT’s products for transactions and sales processed through the CLIENT’s channels. As Merchant of Record, KIKI is responsible for handling payment processing, invoicing, tax compliance, and reconciliation, ensuring that sales are executed efficiently, securely, and in accordance with applicable regulations in each country where KIKI offers this service.

What does it mean to be a Merchant of Record?
KIKI appears as the selling entity in the transaction, allowing the CLIENT to delegate responsibilities such as issuing payment receipts and managing operational relationships with payment gateways and banks, while the CLIENT focuses on their core business operations.

Main benefits for the CLIENT:
✅ Operational simplification by outsourcing the commercial and tax management of sales.
✅ Local regulatory compliance in each country where products/services are offered.
✅ Flexible integration with e-commerce platforms, affiliate marketing, and CPA models.

Important:

• KIKI acts solely as the Merchant of Record, not as the manufacturer or supplier of the product or service.
  
• Commercial and quality-related obligations toward the end consumer remain the full responsibility of the CLIENT.
  
• The CLIENT remains fully liable for any effects or damages caused by their product and must indemnify KIKI for any such damage.
  
• In order to access this service, the CLIENT must meet all legal requirements for the commercialization, transportation, and storage of goods, including permits, licenses, authorizations, invoices, and any other regulatory documentation required for the products being commercialized through KIKI.

This service is governed by specific Terms and Conditions outlining the scope, responsibilities, applicable commissions, and payment flows, available at:
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3.8. Service Category: Product Pickup Points / Drop Off Point (DOP)

KIKI’s Drop Off Point (DOP) service allows the CLIENT to offer their end consumers the option to collect their orders at designated physical locations (hereinafter, “Drop Points”), strategically located to optimize last-mile logistics. These points function as authorized pickup centers, providing flexibility for the consumer and reducing the operational costs of direct delivery.

How does it work?
The Drop Point is selected by the end consumer, in coordination with the CLIENT, during the purchase process. KIKI, through its Logistics Partner, manages the transportation and delivery of the order to the Drop Point, ensuring traceability, control, and clear communication about pickup availability. The consumer may go to the selected location to collect their order within the established time frame.

Main benefits for the CLIENT:
✅ Reduced logistics costs by consolidating deliveries at fixed points.
✅ Increased consumer satisfaction by offering flexible pickup options.
✅ Expanded delivery coverage in areas with last-mile challenges.
✅ Full traceability and control of the order until final pickup.
✅ Consolidated reports on deliveries, pickups, and pending orders.

Important:

• Drop Off Points are subject to availability based on KIKI’s Logistics Partner network.
  
• KIKI is not responsible for orders not collected within the allowed time frame; specific terms apply to storage, returns, or final disposal.

This service is governed by particular conditions that define responsibilities, retention periods, and applicable costs. The specific Terms and Conditions for this service can be found at:
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4. Term

The term of the Agreement between KIKI and the CLIENT shall be as specified in the applicable Service Form. If no specific term is stated, the default term shall be one (1) year, automatically renewable for equal periods unless either party gives written notice of termination at least thirty (30) business days prior to the end of the current term.

It is important to note that termination of the Agreement does not release the parties from fulfilling any outstanding obligations. The Agreement will be deemed fully closed only once all derived obligations have been fulfilled and the corresponding clearance certificate (“paz y salvo”) has been issued.

5. Fees, Payments, and Invoicing

5.1. Fees

The applicable fees for KIKI’s services shall be updated annually at the beginning of each year. Any increase will be notified to the CLIENT at least fifteen (15) calendar days in advance.

KIKI may also implement extraordinary price adjustments during the year. In such cases, the CLIENT shall have five (5) business days to raise objections and initiate a negotiation after being notified in writing. If no response is received within that time, the new prices will be deemed automatically accepted.

5.2. Payment Methods

5.2.1. Payment through COD and BNPL

KIKI will receive the amounts collected through COD and BNPL services in the bank account specified in the Service Form. From the total amount collected, KIKI will deduct the applicable service fees and transfer the remaining balance to the CLIENT’s bank account, once the invoice has been approved. The maximum time frame to complete this transfer shall be fifteen (15) business days.

5.2.2. Payment without COD or BNPL
For services where COD or BNPL are not provided, no deduction between collection and invoice will occur. In these cases, the CLIENT must pay the invoiced amount within five (5) calendar days following the submission of the invoice, via transfer to the bank account indicated by KIKI.

5.3. Facturation

The invoicing of services shall be carried out under the following considerations:

Before issuing the official invoice, KIKI will send the CLIENT a proforma invoice detailing the services provided. The CLIENT will have two (2) business days to submit any comments or objections. If no response is received within this period, the invoice will be deemed automatically approved.

In the event of objections exceeding 20% of the orders, payments corresponding to those services will be suspended until the claim is resolved. Unchallenged services must be paid as invoiced.

If the CLIENT requests payment via cryptocurrencies, they must first provide their digital wallet and accept a 1% fee on the collected amount.

6. Warranties, Liability, and Service Levels

KIKI shall be liable to and indemnify the CLIENT only in the cases, under the conditions, and within the limits established in the Service Level and Compensation Policy, which forms an integral part of the Agreement and is published on the official website of KIKI LATAM (https://kikilatam.com/sla). This policy sets forth the minimum service standards, the scenarios in which compensation may apply, as well as the procedures, documentary requirements, and applicable maximum amounts.

The CLIENT acknowledges and agrees that any compensation request must be submitted in accordance with said policy and within the deadlines and conditions established therein.

Likewise, the CLIENT agrees to hold KIKI harmless from any damage caused to third parties resulting from the commercialization, delivery, or storage of the CLIENT’s products, as well as from any damage caused to third parties by any act or omission of the CLIENT, its contractors, shareholders, employees, and/or affiliated partners that may result in financial loss to KIKI.

Should any judgment be entered against KIKI or any of its subsidiaries as a result of damage related to a breach, act, or omission by the CLIENT in fulfilling its legal obligations or those outlined in this Agreement, the CLIENT shall indemnify KIKI for any and all resulting financial loss.

7. Platform and Technological Tools

Any access granted by KIKI to the CLIENT to its platforms, tools, or technological assets shall be considered the exclusive property of KIKI. The CLIENT agrees to:

• Protect all access credentials and information provided.

• Use such access solely for the authorized purposes.

• Immediately cease use upon termination of the Agreement.

• Comply with the rules and policies governing the use of KIKI’s platform, as published on its official website.

• Follow KIKI’s instructions regarding security, user policies, and access and password control.

8. Intellectual Property

All products, services, enhancements, processes, works, and results developed or provided by KIKI are the exclusive property of KIKI and are protected under U.S., CLIENT’s local, and international intellectual property laws.

The provision of services does not grant the CLIENT any ownership, license, or rights over such assets. The CLIENT shall not present them as its own, nor share, copy, imitate, or attempt to register them. The CLIENT shall also ensure that any third parties involved comply with these obligations.

Any breach that affects KIKI’s rights, reputation, or interests may give rise to claims for damages and legal action, including the application of penalties as set forth in this Agreement.

9. Personal Data Protection

The Parties agree to comply with all applicable data protection laws and to guarantee the confidentiality of any personal information exchanged.

• Personal data may only be used for purposes related to the commercial relationship.

• KIKI and the companies within the Kiki GM Group (in the U.S., Mexico, Colombia, and Peru) are authorized to collect, use, process, store, or delete the personal data provided by the CLIENT.

• Such data may be used for service management, administrative, operational, and commercial analysis, process optimization (including the use of artificial intelligence), and for offering products or services from the group.

• The CLIENT authorizes the continued use of its data in the event that new companies are integrated into the group, upon prior notification.

• The CLIENT is obligated to obtain the necessary consents for the processing of personal data from the consumers of its products before transferring such data to KIKI. Furthermore, the CLIENT shall keep all processing purposes updated in accordance with the requirements communicated by KIKI, to ensure proper service provision.

• The CLIENT guarantees that all personal data shared with KIKI has been obtained with the prior, express, and informed consent of the data subjects. In any case, the CLIENT shall hold KIKI harmless from any damages or losses resulting from the CLIENT’s failure to comply with legal obligations related to privacy and data protection.

10. Terms and Conditions

All terms, conditions, and policies applicable to the services contracted by the CLIENT are published at www.kikilatam.com. By contracting the services, the CLIENT expressly acknowledges and accepts such terms, which form an integral part of this Agreement.

• The terms in force at the time of signing shall apply.

• The CLIENT confirms having read, understood, and accepted them, recognizing their legal effect and binding nature.

KIKI may update, modify, or supplement the terms and policies as its operations, regulations, or industry practices evolve.

Any modifications will be published at least five (5) business days before becoming effective and will be deemed accepted if the CLIENT continues to use the services after publication.

11. Confidentiality

All information accessed by the Parties under this Agreement shall be considered confidential and may only be used for the proper execution of the services.

• Disclosure, description, or delivery of such information to third parties is prohibited without the prior, express, and written consent of the owning Party.

• This obligation also applies to personnel or collaborators with access to the information.

• The confidentiality obligation remains in effect during the term of the Agreement and for ten (10) additional years after its termination.

• The owning Party may request the return or deletion of the information at any time, which must be carried out within fifteen (15) calendar days, including both physical and digital copies.

Information that is public, made public without the receiving Party’s involvement, or freely disclosed by the disclosing Party shall not be considered confidential.

12. Compliance (AML/CFT/WMD Proliferation, Anti-Corruption, and Santions Lists) 

Each of the Parties represents, warrants, and undertakes that, in the context of the negotiation, execution, and termination of this Agreement:

12.1. The resources, funds, assets, goods, services, and operations related to this Agreement have a lawful origin and destination and shall not be used, directly or indirectly, to commit, support, facilitate, or conceal any illicit activities, including but not limited to: money laundering, terrorist financing, proliferation of weapons of mass destruction (AML/CFT/WMD), drug trafficking, corruption, fraud, smuggling, crimes against public administration, or any other predicate offense.

12.2. The Parties shall comply with all applicable national and international regulations regarding:

• Prevention of Money Laundering, Terrorist Financing, and the Proliferation of Weapons of Mass Destruction (AML/CFT/WMD);
• Anti-corruption laws, including but not limited to: the U.S. Foreign Corrupt Practices Act (FCPA), the UK Bribery Act, the Inter-American Convention Against Corruption, the United Nations Convention Against Corruption, and applicable local laws;
• Restrictive and sanctions lists issued by authorities such as the OFAC (Office of Foreign Assets Control), the United Nations Security Council, the European Union, among others.

12.3. None of the Parties, nor their shareholders, managers, employees, contractors, beneficial owners, or representatives:

• Have been or shall be included on national or international sanctions or restricted lists;
• Have been or shall be subject to investigations, sanctions, or convictions related to AML/CFT/WMD offenses, corruption, bribery, fraud, or other unlawful activities.

12.4. The Parties undertake to implement, maintain, and comply with internal policies, procedures, and controls suitable for the prevention, detection, management, and mitigation of risks associated with AML/CFT/WMD, corruption, and bribery, either in accordance with their internal regulations or applicable law.

12.5. In the event that either Party identifies signs, risks, red flags, or facts that may constitute conduct related to AML/CFT/WMD, corruption, or other improper activities, it agrees to:

• Immediately inform the other Party;
• Take appropriate internal measures;
• And, if required by applicable law, promptly report the situation to the competent authorities and/or the Financial Intelligence Unit (FIU) or equivalent agency.

12.6. Non-compliance with any of the obligations set forth in this clause shall constitute grounds for the immediate termination of this Agreement, without the need for judicial intervention, and shall entitle the affected Party to take the corresponding legal, administrative, or contractual actions.

13. Termination Causes

The Agreement may be terminated for any of the following reasons:

• Expiration of the agreed term.

• Mutual agreement between the Parties..

• Either party may terminate this Agreement unilaterally by providing the other party with at least thirty (30) business days’ prior written notice.

• Force majeure or acts of God.

• Breach of obligations.

• Any other causes provided by law or within the Agreement.

In the event of a breach, the affected Party shall notify the breaching Party, who will have thirty (30) calendar days to remedy the breach. If the breach is not remedied within this period, the complying Party may unilaterally terminate the Agreement.

14. Non-Silicitation of Personnel

The Parties agree not to hire, directly or indirectly, any personnel from the other Party during the term of the relationship and for a period of ten (10) years following the termination of the Agreement.

15. Responsible Entity and Service Provider Designation

Kiki Latam LLC acts as the controlling entity of the Kiki GM group and will be responsible for designating which company within the group will provide the contracted services, based on the operations in each country.

• Kiki Latam LLC primarily serves international clients.

• Kiki Commerce LLC serves clients based in the United States.

• Kiki Latam LLC will also determine which entity will be responsible for COD, BNPL, and invoicing services.

16. Applicable Law and Jurisdiction

This Agreement shall be governed by the laws of the State of Florida, supplemented by the UNIDROIT Principles of International Commercial Contracts.

In the event of any disputes, KIKI reserves the right to choose the jurisdiction and competent court, either at the CLIENT’s habitual residence or at the address registered in the Agreement, prioritizing efficiency and proper case management.

17. Signatures

The Parties agree that this Agreement may be executed electronically through the “Zap Sing” platform designated by KIKI. The electronic signature shall have the same legal and evidentiary value as a handwritten signature. The Parties expressly waive any right to challenge its validity on the grounds that it was executed by electronic means. 

18. Territorial Scope and Integrity of the Terms and Conditions

These Terms and Conditions apply in full and are binding for all operations and services provided by KIKI LATAM and/or any of its subsidiaries, partners, or operational units in the various countries where it conducts commercial activities, regardless of the jurisdiction or country of execution.

If there are specific conditions, annexes, or particular sections applicable to certain countries, they will be expressly detailed separately and consecutively within these Terms and Conditions. Such special conditions are considered complementary and do not exclude or replace the full application of the general provisions contained herein, unless expressly stated otherwise.

Version 1.0 – August 6, 2025